Resources

Identity Theft Information

Identity theft occurs when a person's identity is stolen for the purpose of opening credit accounts, stealing money from existing accounts, applying for loans, or committing crimes. Here are a few guidelines that will make it more difficult for fraud artists to target you:

Don't put your Social Security number, driver's license number or other unnecessary information on your checks.
Don't disclose information to strangers on the Internet, by telephone, or through the mail.
Shred or destroy credit card offers and other documents that contain personal information.
Examine statements for unauthorized charges.

Avoid E-Mail Fraud and "Phishing"

“Phishing” is a form of fraud that uses authentic-looking e-mail to convince people to send their credit card numbers, bank account information, Social Security numbers, passwords, and other confidential and private information to an unknown person. In the e-mail, the perpetrator uses various means to convince customers that they are receiving a legitimate message from someone whom the customer may already be doing business with, such as a bank. Techniques such as a false "from" address or the use of seemingly legitimate bank logos, Web links, and graphics may be employed to mislead the customer. Here are few tips that will make it more difficult for fraud artists to target you:

Never send confidential or financial information in an e-mail message.
Don't click Web links in suspicious e-mails.
Never enter confidential or financial information in an online form that you accessed from a Web link in a suspicious e-mail.
The "From" address in an e-mail message is easily forged.
Contact the Bank that the message appears to be from if you receive an e-mail asking for private or confidential information.

For additional Phishing information, please visit the Federal Trade Commission website.

If You've Become a Victim of Identity Theft…

Identity thieves can cause a lot of damage in a short amount of time. The most important thing you can do if someone steals your identity is to act quickly.

1. Report the theft to the three major credit-reporting agencies:

Equifax
Order a credit report: 1-800-685-1111
Report fraud: 1-800-525-6285

Experian
Order a credit report: 1-888-397-3742
Report fraud: 1-888-397-3742

TransUnion
Order a credit report: 1-800-916-8800
Report fraud: 1-800-680-7289

2. Notify Heartland National Bank and ask us to flag your account and contact you regarding any unusual activity.

3. Notify the issuers of the credit cards you carry. If unauthorized charges appear on your legitimate credit cards or if unauthorized cards have been issued in your name.

4. File a complaint with the Federal Trade Commission. Ask for a free copy of ID Theft: When Bad Things Happen in Your Good Name, a guide that will help you guard against and recover from your theft.

5. Contact your local police department to file a criminal report.

Credit monitoring services provide identity theft monitoring and protection services. Heartland National Bank has partnered with Deluxe to provide our customers monitoring services. To receive additional information or apply online, click here .

For more information on Identity Theft, please visit the Federal Trade Commission's Identity Theft Site by clicking the icon below.